Tennessee’s Big Dog in Heating and Air

For more than 40 years, Chancey & Reynolds has served Greater Knoxville as the #1 trusted HVAC service provider.
Years of Business
Certified Technicians
5-Star Reviews

Satisfied Customers

We are ready to solve your heating and air conditioning problems.

Two offices to service all your HVAC needs.

With offices in Knoxville and Lenoir City, we service our customers faster and more efficiently. Check out our service map!
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Tony ChilcoatTony Chilcoat ★★★★★ I would like to tell you that you have an excellent employee. Ehsan replaced a fan motor in our home, Lake Point Dr. Knoxville. Hewas very proficient in his knowledge and workmanship. You have a good employee with Ehsan. Robbie...... Nutt and Tony.Response from the ownerTony, we greatly appreciate your kind words about Ehsan and are thrilled to hear that he provided excellent service during the fan motor replacement at your home in Knoxville.It's always rewarding to know that Chancey & Reynolds team members deliver high-quality workmanship and effectively showcase their knowledge. We will make sure to pass on your compliments to Ehsan, as recognition of his dedication means a lot to us. David A. JohnsonDavid A. Johnson ★★★★★ Quickly diagnosed the problem and fixed it! Jerry was the technician. He was friendly and knowledgeable. Two thumbs up!Response from the ownerDavid, thank you so much for your positive review. We're thrilled that Jerry quickly diagnosed and fixed the problem to your satisfaction. His friendly and knowledgeable service is something we're very proud of. Your two thumbs up mean a lot to us! If you need any more HVAC assistance in the future, give us a call. Chancey & Reynolds is always here to help. 🌟 Scott DozierScott Dozier ★★★★★ Thank you so very, very much for sending Connor to my home today 1/17/2024, especially with 8 inches of snow on the ground. You installed my unit about 10 years ago and serviced it since. As a member of the Comfort Club I am extremely pleased with all my experiences with C/Reynolds.I wanted to say a big Thank You Connor !! for your kindness, help and great service today.Response from the ownerThank you, Scott! We appreciate your heartfelt feedback about Connor's exceptional service in challenging conditions. We're delighted to hear about your satisfaction over the past 10 years as a Comfort Club member. Connor's dedication and your kind words motivate us. If you need further assistance, feel free to reach out. Gary HensleyGary Hensley ★★★★★ We, unfortunately, had a different company install a new heat and air unit. That company did not do good work and after having them come out multiple times to try to fix the problem, called Chancey & Reynolds. Ehsan, a technician from Chancey & Reynolds came out the same day and worked all day even through lunch and finally got our heat and air system straightened out and running correctly. We appreciate C & R and especially Ehsan for taking the time to make sure everything was in proper working order. From here on out, we know who we can trust with our heat and air needs.Response from the ownerWe're sorry to hear about your initial experience. We're thrilled that Ehsan from Chancey & Reynolds could resolve your HVAC issues promptly and efficiently. Thank you for trusting us; we look forward to serving your heating and cooling needs in the future. Your satisfaction is our top priority! Larry NotestineLarry Notestine ★★★★★ Debbie of the C&R office called to schedule the periodic checkup on my HVAC system. She was very kind and helpful, and she got an appointment that fit perfectly with my schedule. Ehsan, the technician, could not have been more knowledgable, proficient, and friendly. He made me feel confident my system is in tip-top shape. He found a glitch in one of the thermostats, and he replaced it with a higher quality, more efficient model. I will always be grateful to Ehsan and Debbie for the interest they showed in helping me. The best!Response from the ownerThank you, Larry, for your glowing review! Debbie and Ehsan are indeed exceptional members of our team. We're thrilled to hear about your positive experience and are committed to keeping your HVAC system running smoothly. Your satisfaction is our top priority, and we're always here to help. Thanks for choosing Chancey & Reynolds HVAC! 😊🔧 D RositamaxD Rositamax ★★★★★ Very professional and love my new heat and air unit. Cody and Zack were very knowledgeable and did a great job with my install! I highly recommend them!Response from the ownerWe're thrilled to hear that you're loving your new HVAC unit! Cody and Zack are indeed experts in their field, and we're proud to have them on our team. Thank you for recommending Chancey & Reynolds HVAC – your satisfaction is our priority! Steve RheaSteve Rhea ★★★★★ Great people, Great technician, Great service, Great Heat and Air Company, TOTALLY SATISFIED.Response from the ownerWe sincerely appreciate your kind words and the time you took to share your experience. It's heartening to hear that our team, service, and HVAC solutions have met your expectations. Thank you for choosing Chancey & Reynolds HVAC – we're here to provide exceptional comfort and peace of mind. Bernadette ChewBernadette Chew ★★★★★ I can’t praise the company enough. Dealing with a rental and a warranty company out of state Chauncey And Reynolds made it streamline for us once we were able to get the OK from flour Warranty Co to move forward. they dealt with the HOA at our condo and made sure that we were all kept in the loop. Can’t thank him enough. the success in the future.Response from the ownerThank you for your heartfelt praise! We're delighted to have assisted in streamlining the process for your rental property. It's rewarding to know that our efforts with the warranty company, HOA, and communication kept you well-informed. Your gratitude fuels our commitment to success, and we look forward to continuing our support in the future. Jim HartsellJim Hartsell ★★★★★ Prompt, professional, respectful. Finished quickly, explained what they had done, and cleaned up their debris.Response from the ownerWe're grateful for your kind words! It's wonderful to know that our promptness, professionalism, and attention to detail left a positive impression. Your feedback motivates us to maintain our high standards. Thank you for choosing Chancey & Reynolds, and we're here whenever you need us again! Georgann ByerleyGeorgann Byerley ★★★★★ We have been customers for years. Ehsan is always on time, very pleasant, and very competent. He installed 2 air conditioning units a couple of years ago very efficiently. We definitely recommend Chancy Reynolds to our friends!Response from the ownerThank you for your continued trust and loyalty! We greatly appreciate your kind words about Ehsan's punctuality, competence, and the efficient installation of your air conditioning units. Recommending us to your friends means a lot, and we're here to provide the same level of service whenever you need us. George DoeblerGeorge Doebler ★★★★★ From the estimator to the men doing the installation they were prompt, friendly and explained what was being done. The work was neat and looks very professional.Response from the ownerWe're truly appreciative of your feedback! Your kind words about our team's promptness, friendliness, and clear explanations mean a lot to us. We're thrilled that you're satisfied with the neat and professional installation. If you ever require our services again, don't hesitate to reach out. Thank you for choosing Chancey & Reynolds! Rhonda HughesRhonda Hughes ★★★★★ Awesome company that you can trustResponse from the ownerRhonda - We greatly appreciate your trust in us! Providing excellent service and earning your confidence are our top priorities. Thank you for your support of Chancey & Reynolds! Dan RolingDan Roling ★★★★★ Have used Chancy & Reynolds approaching two decades and they are always helpful, courteous, and easy to deal with.Response from the ownerWOW! Dan -- thank you for trusting Chancey & Reynolds for your HVAC needs for nearly 20 years! ❤️ We look forward to providing you with excellent service for many more years to come! derek trimblederek trimble ★★★★★ Last week I was having some pretty difficult issues with my air conditioning. Which, isn't something you want in this part of Tennessee in the middle of summer. I called Chancey & Reynolds and they sent out a technician named Eshan to help me out. Eshan was on-time, honest and, took the time to see if my unit was under warranty. He did the best he could to keep the house cool until he could schedule a full repair and communicated with me through the entire process.Eshan was knowledgeable about my unit, gave me some advice on preventative maintenance and got me up and running for a fair price. I hope that Eshan stay with C&R for awhile, because I'll be requesting him on my future service calls.Response from the ownerThank you for taking the time to share your experience with us! We're thrilled that Eshan provided excellent service for your air conditioning issues. Here at Chancey & Reynolds, we take pride in delivering prompt and honest assistance to our customers. We'll make sure to pass on your compliments to him. We value your business and look forward to serving you again in the future. Stay cool and comfortable! Victoria 399Victoria 399 ★★★★★ One of our A/C units quit cooling yesterday due to a clogged drain line. I called Chancey and Reynold's at 7:30 this morning and they were able to send out their service technician, Ehsan A., this afternoon! Ehsan was extremely knowledgeable, kind, friendly and polite. He diagnosed the problem, thoroughly flushed out the water lines of both units and changed out our large "Aprilaire" filters. We signed up for yearly maintenance so that we can keep our units in top working condition. The price was very reasonable! We had neglected to service our units last couple years due to the Covid mayhem. Our neglecting service was a huge mistake because the huge accordion style filter had gotten super dirty and this caused our unit to freeze and shut down. Chancey and Reynolds have installed and serviced our HVAC for the last 18 years and we really appreciate their honesty and service.Response from the ownerThank you for your heartfelt feedback! We're delighted that Ehsan provided prompt and knowledgeable service, addressing the clogged drain line and filters effectively. Your decision to invest in yearly maintenance is wise, and we're glad you appreciate our honesty and service over the years. We're here to ensure your HVAC continues to perform at its best. Your trust means a lot to us at Chancey & Reynolds! Seth KehneSeth Kehne ★★★★★ They installed a new system at my house as well as have worked on the system at my office. I found their prices to be reasonable and they are responsive.Response from the ownerThank you for your kind words! We're delighted to hear that you've had positive experiences with both our home installation services and our office system work. We strive to provide customers with excellent service and affordable solutions. If you need further assistance, please don't hesitate to contact us again. Adam LittlefieldAdam Littlefield ★★★★★ Just got had work done by Ehsan and he was incredible. On time , very friendly, efficient and knowledgeable. This is the second time he has come to help and will be using them again in the future.Response from the ownerAdam - Thank you so much for sharing your positive experience with Ehsan and our team! We're thrilled to hear that he could provide efficient and knowledgeable service while being friendly and on time. We look forward to working with you again in the future for all of your HVAC needs! Clifford BrownClifford Brown ★★★★★ First used Chancey & Reynolds last year when we had a new system installed on our third floor. Based on that excellent experience, we contacted them when our second floor unit did not work at the outset of this cooling season. We were able to get a same day appointment. Communication throughout the day was excellent and Ehsan arrived right on time. He took his time to troubleshoot and clearly explain what was going on. One hour, two parts, and a couple of fuses later, our unit was back to running. Ehsan was kind and professional throughout the time he was with us. I would not hesitate to recommend Chancey & Reynolds for your HVAC needs, new or maintenance.Response from the ownerClifford, thank you so much for taking the time to leave us a positive review on Google! We're thrilled to hear that you had a great experience with our HVAC services.At our company, we take pride in providing top-notch heating, ventilation, and air conditioning services to all of our customers. We work hard to ensure that our technicians are highly skilled and knowledgeable so that we can deliver the best possible results.It's always gratifying to receive positive feedback from satisfied customers like yourself. We appreciate your business and look forward to continuing to serve your HVAC needs in the future.Thanks again for your review, and don't hesitate to contact us if you have any further questions or concerns. Larry NotestineLarry Notestine ★★★★★ My recent system check-up revealed problems with the computer board. From the original call to make the appointment to the repair, billing, and payment, everyone at Chancey & Reynolds with whom I spoke were efficient, kind, and helpful. Jake, the technician, is the best! It is reassuring to have a company like C&R who care about doing quality work. Thanks, everyone at Chancey & Reynolds.Response from the ownerWe are certainly proud of Mathew, and he really tries hard to do a good job for his customers. Thank you for the kind comments! John DossettJohn Dossett ★★★★★ Jake showed up when he said he would be here and diagnosed the problem in a short period of time. He had to order parts but returned when he said he would. He had us up and going in a couple hours. Was very professional and accurately gave me a couple tips. By the way he was repairing a botched install by another company on a less than year old unit that either didn’t know what to do or didn’t try. They have my business from now on. Thanks guysResponse from the ownerJohn, thank you for taking the time to share your positive experience with our HVAC repair service. We are delighted to hear that Jake was able to provide you with efficient and effective repairs. We appreciate your feedback and look forward to serving you again in the future. Virgil BellVirgil Bell ★★★★★ Great service and professional staffResponse from the ownerWe appreciate the five-star recommendation Virgil! Chancey & Reynolds is here for all your HVAC needs. Neale WetherallNeale Wetherall ★★★★★ Ehsan was excellent! Got my system up and running quickly and working great!Response from the ownerNeale, we will share your generous comments with Ehsan. We are glad we could get your HVAC system running well. Thank you for the review! Larry Mc AfeeLarry Mc Afee ★★★★★ Response from the ownerThanks for the FIVE STARS!! 🙂 Jerry FoxJerry Fox ★★★★★ This is a professional organization. Punctual, knowledgeable and competitively priced for their services. AND, if you are fortunate, you may get Ehsan Algaisi as your service professional. Polite, thorough and extremely competent. Give them a try for HVAC system needs.Response from the ownerThank you for taking the time to leave us such a positive review! Our goal is always to provide the highest quality of service at our competitive prices. We're also glad that Ehsan Algaisi was courteous, thorough, and helpful - we're lucky to have him on our team! Thank you for recommending us for HVAC system needs. Stephanie WelchStephanie Welch ★★★★★ We have had 3 units installed by Chancey and Reynolds, and the service is always exceptional. Ehsan installed a thermostat for me, and did so with professionalism and great customer service! Thank you!Response from the ownerThank you for the kind words. Brian WelchBrian Welch ★★★★★ Very timely and very professional! Ehsan had us up and running very quickly. He was a very nice and knew his stuff! We have used them for years and they’ve always done a great job.Response from the ownerThank you. Vernon CorumVernon Corum ★★★★★ We had Josh and Jake come out to give us an assessment of an HVAC problem. We had to go with a new unit as the owner's was older. Today, Chris and Dustin came out to do the install, they were on time and completed the job when they said they would. Highly recommend.Response from the ownerThank you for the kind words. We are certainly glad to have all these guys as a part of our team. David HudginsDavid Hudgins ★★★★★ Great service technician(Michael) very professional .He knew exactly what the problem was and fixed it .Also he did regular maintenance on hvac unit. I would highly recommend this company!!!Response from the ownerThank you for the kind words. We are certainly glad to have Michael as a part of our team. Greg OrlandoGreg Orlando ★★★★★ Had a fluke situation arise that was a week outside of the warranty covering our compressor. Chris and Mitch were absolutely amazing in taking care of the situation. They installed our unit a year ago and fixed the situation this time around promptly. Would recommend Chancey and Reynolds to anyone that would ask. Thank you again!!!Response from the ownerThank you JW35JW35 ★★★★★ On the afternoon of Aug 10, 2022 our house was struck by lightning. The strike left a cannonball hole in our roof and fried multiple items in our house including both HVAC units. I called Chancey and Reynolds late that afternoon and they were able to send a tech out by noon THE FOLLOWING DAY. Lucas was able to get our main system back up that day and the second unit up a few days later after parts came in for it. He was great. I cannot thank them enough for the quick response and timely, professional repair to our system. When our units need to be serviced or replaced, Chancey and Reynolds will get my business.Response from the ownerThank you for the kind words. steven brandsteven brand ★★★★★ I would recommend Chancey & Reynolds to anyone that needs honest, quick, professional work completed. We had the pleasure of working with Ehsan A. - he went above and beyond to ensure that we got the part we needed, quicker than anticipated, and worked in the hot weather to ensure it was done correctly. Can not say enough good things about Ehsan!Response from the ownerThank you for the kind words. Cameron DickersonCameron Dickerson ★★★★★ Ehsan was amazing! He had great attention to detail and was incredibly professional!!Response from the ownerThank you. Teresa A. BlevinsTeresa A. Blevins ★★★★★ Excellent service, professional, courteous! Very pleased with everything! Thank you, Alex! Can't quit remember your name!!!Response from the ownerThank you. Erin SanfordErin Sanford ★★★★★ Ehsan was the man for the job! Super friendly, professional, and clearly knew what he was doing! He helped me out quickly and got my unit back on track. Highly recommend him.Norma GrantNorma Grant ★★★★★ Paul and Jerry were very professional great guys they install a new heat and air Unit for my son clean up any debris and were very polite very respectful of our home above and beyond my expectations and yes they were on time and happy to work they put the customer first will use them again and againResponse from the ownerThank you for the kind words. Gio WatfordGio Watford ★★★★★ Response from the ownerThank you. Doug SheltonDoug Shelton ★★★★★ Friendly staff and great customer service. Has never let me down!!Response from the ownerThank you Brant EnglishBrant English ★★★★★ Ehsan is awesome! Once he arrived he quickly diagnosed and replaced the faulty part on our AC compressor. Very professional and friendly technician!Response from the ownerThank you for the kind words. Ashley and Alan StonerockAshley and Alan Stonerock ★★★★★ Quick affordable service.Response from the ownerThank you! Mary VaughnMary Vaughn ★★★★★ Response from the ownerThank you. Kimberly SoteloKimberly Sotelo ★★★★★ Ehsan fixed our HVAC problem quickly and professionally. But that’s not all he was also very kind and friendly at the same time. If we have a need again I’ll be calling this place again and requesting that Ehsan is our repair person. Thanks for such great service!Response from the ownerThose are very nice comments. Thank you! Jon NeveuJon Neveu ★★★★★ Josh Foster, a tech at Chancey & Reynolds, was on time, highly professional and very knowledgeable. He very quickly determined this issue and I now have my AC up and running again.I recommend Chancey & Reynolds and especially Josh!Response from the ownerThank you for the kind words. We are certainly glad to have Josh as a part of our team. Jeremy ThomannJeremy Thomann ★★★★★ Sehan (sp?) was fantastic. Very courteous and knowledgeable. He even showed me what had gone wrong when our thermostat went dark. Would 100% use again.Response from the ownerThank you. winky carrellwinky carrell ★★★★★ Fast,curtious, got it done.Response from the ownerThank you. Karen PatriciaKaren Patricia ★★★★★ Ehsan is a professional courteous and prompt technician. Personable employee.Highly recommended. Thx Angie.Response from the ownerThank you for the kind words. Brian HuskeyBrian Huskey ★★★★★ Our HVAC quit working on Saturday morning. I hesitated to call as the weather was going to be mild and I knew there would be an extra charge for the week-end work. I decided to call - left a message. I got a call back almost immediately from Ehsan. We talked for a minute and he gave me an ETA for later that afternoon. He showed up right when he said he would. He was very polite and friendly. He quickly diagnosed the problem and had the part on his truck. He fixed the fixed issue and made sure I understood what was done. After fixing the main issue, he went above and beyond by fixing my thermostat's base plate that was loose. Having such a good experience with Ehsan made me feel good about my decision to make the call for the week-end work.Response from the ownerThank you for the kind words. We are certainly glad to have Ehsan. js_loader

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