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I had trouble for over a year with HVAC company after company. Then I called Josh to come out and check my unit I knew the problem but I didn't want a cheap unit you use in a rental house this was my personal home. He was very professional and then the install team showed up at 8am sharp. Thanks to Paul Terry (foreman) and Dustin Rutherford, Dustin Thomas and Luke Wilsford. Wow they cleaned up every inch of dust and put down plastic. Very professional and well spoken. You couldn't ask for nicer guys. My thanks goes out to Chancey and Reynolds for having such professional employees. I get to sleep in a warm house tonight. So that's pretty awesome.
Thanks again Greta Gordon

Greta Hodge Gordon Avatar
Greta Hodge Gordon

Excellent company! They were able to come out and fix my heat pump today with only a few hours notice. I’ve used them in the past to replace ductwork in my old home, and they have always been professional and efficient. They show up when they say they will, and their pricing is reasonable.

Kate Elgammal Avatar
Kate Elgammal

Competence, professionalism, responsiveness, great people, including Ehsan who did his usual excellent job today as well as in the past.

Peter Tortorelli Avatar
Peter Tortorelli

Jake was very prompt and efficient fixing my unit. I will definitely use them again.

Denise M Longchamp Avatar
Denise M Longchamp

On time! Friendly! Professional!
Problem quickly resolved.

Melinda Bammert Widmer Avatar
Melinda Bammert Widmer

The air conditioning went out in our house, and as we have only lived here 4 months, we feared the worst, a new compressor and $$$$. We called a few places, and were pleased to speak to a live person at Chancey & Reynolds, and even more pleased to have an appointment set up on the same day. Jake, the technician, called to let us know he was coming a little ahead of schedule which was great! Jake was very professional and efficient he quickly determined our problem was the capacitor, which he handily replaced and cleaned both of our units. We are extremely happy with the response and work performed, would highly recommend this company!

Kathy Ferrandino Avatar
Kathy Ferrandino

What a company! You could not ask for a better experience, really.
Thank You Ehsan!!!!

John Rosati Avatar
John Rosati

Chancey and Reynolds has installed and serviced our H&A units for the last 15 years. Always prompt and professional. Great company. Highly recommend them.

Sherry Ball Avatar
Sherry Ball

Service tech informed me of problem, fixed it and suggested what I could do to keep it from happening in the future with my dehumidifier.. serviced my AC also , gave me a call ahead and completed the service quickly .. used this company for many many years and highly recommend you do too ..

Kathy Hance Avatar
Kathy Hance

We have been using Ehsan with Chancey & Reynolds for many years and highly recommend him. He is very knowledgeable and has kept our old units running smoothly. We look forward to his visits because Ehsan is professional, polite and dependable. Stephanie & Richard Briggs

Richard Briggs Avatar
Richard Briggs

Great service-always. Thanks Josh.

Marcella Hatch Avatar
Marcella Hatch

Our 23 year-old heat pumps are still working well. They were installed in 1998, and are always maintained by Chancey & Reynolds. In addition, all employees have been efficient and polite. Ehsan was very helpful today.

Dianne Horner Wooten Avatar
Dianne Horner Wooten

You can’t go wrong with Chancey and Reynold’s. They are always very polite, honest, and will try their best to work
around your schedule!

Sarah Reams Brice Avatar
Sarah Reams Brice

They did a great job. They came today to do scheduled checkup. The technician was on time, courteous, and properly masked. I would highly recommend this company.

Jane Jenkins Lambert Avatar
Jane Jenkins Lambert

On time. They will call you back. Let’s you know much it’s going to be to fix the problem. Doesn’t over sell the job. Consciences about trying to do a neat and clean job. Great company to call on.

R. Brett Grimm Avatar
R. Brett Grimm

Polite and efficient service person

Cheryl Child Avatar
Cheryl Child

Praise to Easin for always doing an awesome job fixing problems with
my heating system! 5 star for sure.

Diane Omasta Avatar
Diane Omasta

It's Christmas day 2020. My husband, son and myself went to my parents to spend time with them. Since we were going to be gone most of the day, we asked my MIL to come let the dogs out around 2. She came in and realized it was colder than usual inside. Went to check to see what the heat was set on....and the thermostat was out! We came home and my husband tried a few things and it came back on for about 10 min and cut back off. Our landlord was able to get ahold of an emergency tech at Chancey and Reynolds. His name is Ehsan. He called my husband and said he would be here in about an hour....ended up getting here within 30 minutes! He came in, checked a few things and got to work. In less than an hour, he replaced the condensation pump and cleared the lines that had frozen. And we had heat! We tried to give him a tip and he would not take it! We are thankful for you Ehsan and we hope that you have a Merry Christmas! If yall need help with HVAC, contact Chancey and Reynolds and ask for Ehsan! He is amazing! Bless you kind sir!

April Nicole Hensley Avatar
April Nicole Hensley

We woke on this cold and snowy Christmas morning to no heat! I called Chancey & Reynolds and Eshan called back quickly. He tried to talk me through some troubleshooting tips. When those didn't work he braved the snow and ice to get us all fixed up! I was glad he had a great attitude about coming out in the weather to keep us warm on what is supposed to be one of the coldest Christmases on record!

April Owen Lamb Avatar
April Owen Lamb

Ehsan was wonderful! He took the time to research out problem and found out how to fix it without breaking our bank. He was very thorough and polite and we would definitely recommend him for any future work! Thanks so much for getting our problem fixed quickly!!

Courtney Beaty Avatar
Courtney Beaty

I had Ehsan come replace a failed crawl space dehumidifier. The cheap one installed by the guys that encapsulated the crawl space failed after four years. I have used Chancey & Reynolds to replace my original AC and heating units that were original equipment and 15+ years old. They regularly service them. Ehsan first tried to service the old unit but it was clearly non functional. He then ordered a nice Aprilaire unit and installed it in under two hours. Great guy and excellent service as usual. I highly recommend Ehsan and the Chancey & Reynold company.

Jim Williford Avatar
Jim Williford

Fantastic same day service. Ehsan was very professional and knowledgeable. Got us taken care of in a quick visit. Highly recommend.

Ian Watkins Avatar
Ian Watkins

Ehsan did a great job. Highly professional, efficient and friendly. Highly recommended for HVAC repairs. 👍👍👍

Redd Constable Avatar
Redd Constable

Ehsan came to our home when our heat was not working. He diagnosed the problem very quickly, was friendly, and found a solution that worked with our budget. I highly recommend him and Chancey and Reynolds.

Jennifer Greene Pettiford Avatar
Jennifer Greene Pettiford

We had the best technician come do our fall/winter maintenance today. Ehsan was so knowledgable and patient while I asked him all sorts of questions. Such a great representative for the company. We will be asking for him to be our tech every time!

Rebecca Parton Shorter Avatar
Rebecca Parton Shorter

Fast and accurate friendly service.

John Hanson Avatar
John Hanson

positive review After having issues with my split units, I set up a time for this company to send someone out for service. Ehsan came this morning, really professional, prompt and knowledgeable. He quickly found the problem and was done in a very timely manner; even with my “hovering, asking questions” he was great!

Cathy Tindell Avatar
Cathy Tindell

positive review I've used Chancey & Reynolds for my HVAC servicing for several years and am very pleased with them. Recently my downstairs unit quit working during a scorching weather period. I called for service and Matthew L. came within 4 hours, replaced a capacitor and had the unit up and running in less than 1 hr. I found they do quality work at reasonable prices. They are my recommended go to firm for HVAC service needs.

Judi Wilbourn Avatar
Judi Wilbourn

positive review Ehsan came to work on our AC unit when it stopped working on a Sunday when the forecast was 94 degrees. He was prompt, knowledgeable and efficient. We needed a special part that had to be ordered on Monday. He kept us up to date on getting the part, then brought it out on Monday morning. I was highly satisfied with Ehsan’s customer service and will request him if I need service again.

Diane Biber Avatar
Diane Biber

positive review Came home to a hot house on a Saturday night and Ehsan came out the next morning. He was very nice, professional and was able to fix the issue in no time. Chancey & Reynolds has always been reliable.

Sophia Seever Avatar
Sophia Seever

positive review Ehsan came out Monday, even a few minutes earlier than promised and was very courteous and professional. A truly nice man. The company seems a bit pricier than others I have used but the technicians are first rate.

Jeffrey Crippen Avatar
Jeffrey Crippen

positive review Ehsan was extremely professional and efficient. He came and did an after hours repair and didn't leave until the job was done! Excellent service and a nice man.

Miranda Heath Avatar
Miranda Heath

positive review Great company who takes care of their customers.

Matthew Paul Lee Avatar
Matthew Paul Lee

positive review They are very professional and knowledgeable. We switched to them a few years ago and they have been great. Ehsan is one of the most polite, courteous and professional people I've met in a long time. Others could take lessons from him regarding customer service.

Charles Bowker Avatar
Charles Bowker

positive review Chancey & Reynolds was recommended to me by my neighbor. I wanted to make sure my heating unit was in good shape for the winter, so I called Chancey & Reynolds for a service call. They arrived within the appointed time (which is very respectable!) and Gregg, the service man, was great! Fast, efficient, very knowledgeable, and kind to boot! I highly recommend them and will use them again!

Barkley Mencer Avatar
Barkley Mencer

positive review We highly recommend Chancey and Reynolds and in particular their service technician, Ehsan. This is supposedly the last unseasonably hot week of the summer and a long weekend at that and our AC went out. We contacted Chancey and Reynolds and spoke to Ehsan. We live in a condo downtown which requires roof access and Ehsan took care of everything. Returned multiple calls to us and had our AC working in less than a day. Ehsan in not only very professional--he is also very personable and courteous. He took a bad situation (90+ degree heat and humidity) and made it much more tolerable for not only us but our pets as well. We'll be using Chancey and Reynold in the years to come--a company that cares about their customers--which seems to be rare in this day and age! Thank you again Ehsan.

Randy Richardson Avatar
Randy Richardson

positive review On time and follow up on job

Sonny Leach Avatar
Sonny Leach

positive review Honest, on time, price very fair. They have my repeat business

Craig Lewis Avatar
Craig Lewis

positive review Great repair experience yesterday. Quick response time, and Ehsan was very friendly and professional. Thanks!

Darsi Newman Sirknen Avatar
Darsi Newman Sirknen

Reliable/easy to schedule/accommodating/efficient! Greg has serviced our HVAC in the past. His decades' of experience has always served us well. He expertly/quickly diagnoses/identifies problem and fixes. One of our AC's wasn't cooling. Discovered a ruptured coil, replaced, had unit back up running again. Can always depend on Chancey & Reynolds!

Sarah Oji Iddins Avatar
Sarah Oji Iddins

Had to have a heat pump replaced. On time, professional, good design advice for a small modification in airflow to one part of the house, stayed within estimate. We can recommend them without reservation and will definitely use them again if needed.

Jim Hartsell Avatar
Jim Hartsell

Neighbors recommended Chancey & Reynolds. The A/C was blowing hot air. I was worried my unit might need to be replaced due to its age. Matthew was the Service Technician. He asked me what was happening and went right to work. He explained everything he was doing as he tested different components. I’m not an HVAC expert like most of us, so it was nice to understand how and the way it should operate. In the end, it was my thermostat causing the problem. Matthew installed a new one I had already purchased. Totally recommend them, they’re honest, priced extremely fair and professional. Thank you.

Melissa Strong Avatar
Melissa Strong

Thank you, Chancey & Reynolds. Matthew our technician, was able to diagnose our issue and get our unit running quickly. Fast, Friendly, and affordable. I highly recommend Chancey & Reynolds.

Kari Elliott Avatar
Kari Elliott

Great response by Chancey & Reynolds - Ehsan provided excellent customer and technical service!!!

Jennifer Hicks Avatar
Jennifer Hicks

This past winter MY HVAC unit died and My home was under a warranty and I had to use their preferred vendor. They installed a new unit but did not cap off the flow of carbon monoxide into my home. I was at home late with my children when my detector started buzzing. I called the fire department and the levels were so high in the home we had to evacuate. Of course when I called the company that installed the unit they were nowhere to be found so based on the referral of a friend I called Chancey & Reynolds. I spoke to the owner who said he didn't want me and my kids in the house with that risk and immediately dispatched a crew even though they were booked solid. They did an AMAING job repairing my unit. Highly professional, fairly priced and genuinely concerned for the welfare of my family. I highly recommend them. They are the greatest.

Lori Terwell Asbury Avatar
Lori Terwell Asbury

Best service! Very nice employee answered all questions I had. Easy scheduling on time. I have used this company for many years.

Christine Sullivan Avatar
Christine Sullivan

Thanks to service tech, Charles Hilton and Greg Cantrel for your prompt, professional service.
Chancey Reynolds installed a new heat/air system last year and I use them for all my h/a service needs.

Dennis Miller Avatar
Dennis Miller

Called Matthew early in the morning on the emergency line after we woke up to the smell of smoke coming from our heating unit. He told us immediately what we should do and made ours the first call of the day. Great service!

Peggy Fox Avatar
Peggy Fox

The technician they sent to do our service call was very nice polite and professional. I would recommend them to anyone that needs work done.and he didn't try to sell stuff not needed like some companies do.he checked said the filter was fine.done a great job on cleaning the unit.I am glad I got to meet Charles Hilton.

Ernie Wheeler Avatar
Ernie Wheeler

I just used Chancey and Reynolds to repair my AC unit. The technician showed up at the scheduled time was very friendly, courteous and professional. He explained in detail what was going on with my unit and repaired it at a very reasonable price. This is second time I have used this company and was impressed both times with their honesty and knowledge. Thank you Steve Thomas, Chancey & Reynolds, job well done! ?

Gary Brandon Avatar
Gary Brandon

Started and ran by two former Vols I had the privilege of playing with. They do all my heat and air work.

Ron Mccartney Avatar
Ron Mccartney

Very patient and kind working with us. Highly recommend!

Angela Bandy Selvage Avatar
Angela Bandy Selvage

When my own neighbor(who is completely incompetent) installed our second floor ac/heat unit for us, we found out he ripped us off. Called Brad for an estimate for our first floor ac/ heat unit we were surprised at the price. Brad gave us a better price and installed it correctly. The installers were excellent! After comparing the two units, our neighbor installed the unit backwards. Now it will cost us about $1500 to correct the problem. Should of called Chancey & Reynolds first. Top notch company and top notch crew. Thanks to all at Chancey & Reynolds.

Michael Van Heemst Avatar
Michael Van Heemst

This company is awesome!!! They came out and gave me an estimate and once I committed to the purchase, they were super fast at getting my new unit installed. It only took a day to install. The installers (Jerry and Devin) were so nice and very knowledgeable about the new unit. I’m extremely happy with my new unit and the excellent quality of service I received. Thank you Chancey and Reynolds.

Harold Kinder Avatar
Harold Kinder

Quick and fast exceptional service!! Thanks guys.

Kaitlin Ragan Avatar
Kaitlin Ragan

Chancey and Reynolds is a phenomenal company! They definitely put their customers first and deliver peace of mind while doing an excellent job. They've replaced both central air systems in our home in a timely cost efficient manner while being absolutely delightful to be around in every way. They really worked with us on the second replacement as a sewage/plumbing leak catastrophe overlooked by the inspector when we bought the house a year ago had created a horrific mess in the crawl space which getting all that fixed caused us to have to reschedule Chancey and Reynolds several times. I cannot praise this great company highly enough! Thank you from Albert and Sarah Burks

Sarah Burks Avatar
Sarah Burks