When my own neighbor(who is completely incompetent) installed our second floor ac/heat unit for us, we found out he ripped us off. Called Brad for an estimate for our first floor ac/ heat unit we were surprised at the price. Brad gave us a better price and installed it correctly. The installers were excellent! After comparing the two units, our neighbor installed the unit backwards. Now it will cost us about $1500 to correct the problem. Should of called Chancey & Reynolds first. Top notch company and top notch crew. Thanks to all at Chancey & Reynolds.